Shipping policy

Shipping Policy

Deckadence TCG (Kristofer Jarbe, trading as Deckadence TCG, enskild firma), org.nr 920930-0350, VAT no. SE920930035001, Västanväg 127, lgh 18, 216 16 Malmö, Sweden. Email: info@deckadencetcg.com

Where we ship

We ship to Sweden and to these EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. We do not ship to other countries.

Shipping rates

  • Sweden – Tracked Delivery to Pick-up Point (PostNord/DHL): 69 SEK. Free on orders of 1,500 SEK or more.
  • EU – Standard Tracked EU Shipping: 149 SEK. All prices on the site include Swedish VAT (moms). The shipping cost is shown at checkout before you pay.

Processing and delivery times

  • In-stock orders are dispatched the next business day. We do not ship on weekends or Swedish public holidays.
  • Sweden: sent with PostNord or DHL, usually delivered in 3–5 business days.
  • EU: sent with PostNord or DHL, usually delivered in 3–5 business days after dispatch. These are estimates, not guarantees. If we cannot deliver within 30 days of your order (or the date we agreed), you may cancel and get a full refund.

Pre-orders and back-orders

  • Pre-order items ship when the product is released to us. Release dates are set by the manufacturer and can change; we will email you if a date moves.
  • Out-of-stock items can still be ordered and ship as soon as they are back in stock.
  • If your order mixes in-stock and pre-order/back-order items, we ship everything together once all items are available. If you'd rather have it shipped in parts, email info@deckadencetcg.com after ordering; each extra shipment is charged at the normal shipping rate.
  • Pre-orders and order-on-demand items cannot be cancelled once paid. Pre-order quantities may be subject to allocation by the distributor, so quantities and release dates are subject to change. See our Refund Policy.

Tracking

All shipping options are tracked. When your order ships, we email you the tracking number.

Lost or damaged parcels

We are responsible for the goods until they are delivered to you (or to someone you name). The risk passes to you only on delivery. If a parcel is lost in transit, or arrives damaged, contact us at info@deckadencetcg.com. Please keep the packaging and take photos of any damage; this helps us claim from the carrier, but your rights do not depend on it. We will send a replacement or give you a full refund.

Uncollected parcels

If you do not collect a parcel from the service point and it is returned to us, we deduct the return postage from your refund.

Questions

info@deckadencetcg.com