Refund & Returns Policy

Deckadence TCG (Kristofer Jarbe, trading as Deckadence TCG, enskild firma), org.nr 920930-0350, VAT no. SE920930035001, Västanväg 127, lgh 18, 216 16 Malmö, Sweden. Email: info@deckadencetcg.com

This policy applies to consumers. It does not limit your rights under Swedish law (distansavtalslagen and konsumentköplagen).

1. Right of withdrawal (14 days)

You can cancel your purchase without giving a reason within 14 days from the day you (or someone you name) receive the goods. If an order is delivered in several parts, the 14 days run from the day you receive the last item.

How to cancel: send us a clear statement by email to info@deckadencetcg.com before the 14 days have passed, e.g. "I wish to cancel my order #____". You may use the model withdrawal form below, but you don't have to.

Returning the goods: send the goods back to Västanväg 127, lgh 18, 216 16 Malmö, Sweden no later than 14 days after you told us you are cancelling. You pay the cost of return shipping. We recommend a tracked service.

Refund: we refund the full amount you paid, including the standard shipping cost of the original delivery, within 14 days of receiving your cancellation. We may wait to refund until we have received the goods back or you have shown that you have sent them. We refund using the same payment method you used. If you chose a more expensive delivery than our cheapest standard option, we refund only the cost of the cheapest option.

Opened sealed products: you can still withdraw if you open a product, but you are liable for any reduction in its value caused by handling beyond what is needed to check it. Because sealed TCG products (booster boxes, displays, packs etc.) lose most of their resale value once the seal or shrink-wrap is broken, opening one can reduce the refund substantially, up to the full price. To keep your full refund, please do not open the product.

2. Pre-orders and order-on-demand

• Once you have paid for a pre-order or order-on-demand item, that order cannot be cancelled for a refund (except where Swedish law requires otherwise, or if we cancel because we cannot supply the item).
• Distributors may allocate limited stock, so quantities and release dates are subject to change. If a release is delayed, we will email you with the new expected date.
• If we cannot deliver an item at all (for example because allocation is cut), we cancel that item and refund you in full.
• After shipping, the normal 14-day right of withdrawal above applies.

3. Faulty, damaged or wrong items (reklamation)

Under konsumentköplagen you can complain about faults that existed at delivery for up to 3 years from receiving the goods. Please tell us within a reasonable time after you discover the fault; a complaint within 2 months of discovery is always considered on time. Email info@deckadencetcg.com with your order number and photos if possible.

If an item is faulty, damaged in transit or not what you ordered, we will repair, replace, give a price reduction or refund as the law provides, and we pay the return shipping in these cases.

4. Complaints and disputes

Contact us first and we will try to solve it. If we can't agree, you can turn to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations. Consumers in other EU countries can get help via ECC Sweden / the European Consumer Centres Network, www.konsumenteuropa.se.

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Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Deckadence TCG, Västanväg 127, lgh 18, 216 16 Malmö, Sweden, info@deckadencetcg.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.